Marion Rose did a great job at the Service Desk. I apologize as I do not recall his name but the Guy at the Parts Counter was awesome as well. I have noticed a great deal of negative comments on this Dealer, however, I had a great experience with these two individuals.
Every one was great keep up the good work
Absolutely amazing from service, atmosphere to drinks, coffee and breakfast burritos on Saturday morning. We purchased three vehicles totaling over 200,000 and we always bought in Katy but never again. We called for service and they always have an excuse and the last draw they told us it would not hurt their feelings if we went someplace else. So we did, we came to Northwest and will never go back to Katy for purchasing or service. You have earned my families service. Great job to you all... Breakfast was absolutely fabulous, great customer service...
Second vehicle I purchased from Northwest. The sales experience has improved since 2014. The staff and management were excellent and only constrained by the tools and time of day. Negotiate, pivot, parry and strike when needed car sales is a contact sport. Good job!
We love NorthWest CJD. We’ve purchased 6 vehicles from NW. Their team lead by James Hatfield is always so willing to help. They always take excellent care of us. Customer for life as long as Jim (James Hatfield) is there.
The service provided by Northwest Dodge and Marion was professional and courteous. She kept me up to date regarding what my warranty would cover and what I needed pay out of pocket. Very happy and look forward to dealing with them in the future!
Atiende bien el vato de la puerta
Reuben is the bomb.my oil change experience was off the chain.i drive a long distance to get there but He consoled me with a very good attitude. Carole also assisted to make this experience wonderful and offered me wait time at her office.
Everything about this place was just awesome! It’s super clean and well organized with very helpful and professional employees. I went in for an oil changed and I was helped by Ms Carole and Ruben I was in and out before I knew it, I’d totally recommend this dealership to everyone. Great place!!