A Ken Garff Dealership
I just wanted to let you know that my salesman, Chris, was the GREATEST!!! He is so polite, friendly & caring. If he didn't have an answer to our questions he went & found out the answer. I could just go on & on about how wonderful he was to us.Tamala Stephens
I had been trying to get a new car since November of 2012 but was unable to at that time. I came in on Saturday without much expectations of getting a new car but OH WAS I WRONG. Reese ensured that I didn't leave without a new set of keys. He worked with the finance person to get me a great deal and it was well worth the wait (which wasn't very long). I really appreciate the phenomenal service that was provided not only by him but by the women in the "wrap up department". Overall I had a great experience from begining to end and am very happy with my new vehicle.Anonymous
I wanted to let you know of the service I have received so far at your dealership. I purchased a vehicle from another place I thought was reputable, it wasn't, was treated poorly, my credit ruined and stuck with a vehicle that was not fixed. I then proceeded to Helfman were I thought I would have been taken care of, was wrong again. I decided to call Chrysler Direct who immediately told me to take it to your dealership Northwest Dodge. I did, and from the time I walked in I was treated as a human being, was offered water and A.J. , Mr. Eric and a couple of technicians came outside and listened to me explain what has been going on with this Jeep.Louis and Clarissa Mireles
Your staff has been exceptional to my husband and myself. They have really gone out of there way to make me not worry when I already have so much going on as it is. I just wanted to let you know that even though my jeep is still there We are confident in your outstanding employees. I would hope you would share this letter with your staff to let them know you will have a loyal customer from here on out and that We appreciate all the help your staff as done so far.
I had a great experience at Northwest Dodge dealership and was highly impressed by your fleet manager Mr. Ken Baker's professional expertise. He is a great salesman and served with the best of his abilities to fulfill our needs. We are enjoying our Chrysler Town and Country thoroughly and appreciate the way he served us. It sure is a great dealership since this is our second mini van bought here.Shahzad Sheikh
It actually was a good buying experience. There was no 6 - 8 hours of car buying. I think that the whole process took about 3 hours. Every one that I dealt with was very friendly and seemed to want to help make it so.Wayne Crouch
Briefly, I will tell you how I wound up at your dealership. I was driving on the Beltway when my 2007 Jeep Wrangler engine died. I asked to be towed to the nearest Jeep dealership. I was towed to Northwest Dodge. I dealt with AJ and I must say that he was very helpful and professional.. The jeep required a new engine.
I decided to buy a new vehicle and my sales person was Ninye. She worked with her manager to get me a deal that I wanted. Linda Glenwinkle delivered the new Jeep to me.
The entire buying experience was quite good. I would certainly recommend your dealership to anyone.
Good Evening,Laurie L. Christensen
I cannot say enough great things about the service, from my salesman Jerold Jones and then Feras Maayah the sales manager. I have purchased three Jeeps at another dealership locally, but I was so impressed with the staff at NW willingness to help me and especially their patience while I contemplated spending so much money again for an extended time.
I told them what I wanted and instead of fitting my new Jeep with something more expensive they actually gave me options that were less expensive, yet gave the look I wanted!
Even at the end once I made it to Moises in finance I did not feel pressured or like I had been sold a line. Like most people I dreaded the whole process and haggling, it completely surprised me that they kept to my number and did not try to overextend me in anyway. The lady at the end who gave me my paper plates also stayed after hours without complaint, can't remember her name but LG was the initials.
So, from beginning to end it was a positive experience and already I have posted in Jeep People Meetup my experience. I have never met Sarge but on the site he gave me your name and recommended your dealership......he was spot on!
Dear Jim,Rick McLaughlin, Director of Music
Thanks for your email. Overall, this was the best car-buying experience I ever had. I have been looking at Wranglers for several months, and along the way decided on exactly what I wanted (color, options, etc.). I found the one I eventually purchased on your web site and, through the web site, made an inquiry.
Within minutes, I received a confirmation indicating I would hear from someone, which I did (Jeff Taylor) within about half an hour.
In the course of the next two days, Jeff communicated very clearly and respectfully with me while I was also negotiating with two San Antonio dealers. He stayed present, but did not smother or pressure me. We communicated mostly by text, and some by phone, in a way that was very comfortable for me. Jeff was extremely professional, as was your entire staff including Linda who thoroughly acquainted me with my new vehicle. The closing meeting with your business manager was easy.
The one fly in the ointment was that just prior to our orientation by Linda, your photographer backed another vehicle into mine, resulting in damage to the front bumper. Jeff and a manager (whose name I didn't snag, but who was also very professional) saw to it, without hesitation, that my bumper was replaced before I headed back home to San Antonio, and while that took a couple of hours I'd rather not have taken, the important thing is they made it right. Jeff took good care of us during that time, keeping me posted and driving us to a nearby restaurant so we could eat while the repair was being made.
As for your photographer, my clear impression was that he was hurried and careless. He seemed rather annoyed that it was an issue, but eventually offered me what came across to me as an obligatory, less-than-sincere apology. I'm thinking you might keep your eye out for a replacement whose demeanor is consistent with your otherwise pretty-perfect culture.
In summary, Jim, I am extremely impressed with that culture, which I wouldn't hesitate to describe to a prospective customer as professional, responsive, price-competitive, friendly, thorough, and customer-oriented. My congratulations to you, and your fellow leaders, on creating and maintaining such an impressive environment. It was a pleasure doing business with you guys and any easy decision to travel to Houston to do so.
I can't express enough how much you and your staff has made my year and my Christmas. Y'all came through for me in a time of great need and I'm completely overwhelmed with the speed, sincerity and concern you have expressed for the gravity of my situation.Michael Allen
Thank you for asking Jeff to assist me. He was very helpful with my decisions and customizing options. He was sincere, honest and very knowledgeable with all the options and went the extra mile to assure that what I was purchasing is what I really wanted.
I can't say enough about Phil. He also went the extra mile to make sure I had the best financing available and saved me monthly money over my last purchase. His easy going manner made me very comfortable.
Michael too went the extra mile and found some money from my last purchase to be refunded. In my short conversation with him I found him to be a very dedicated individual that really loves what he does. In all, you have a super team I'm sure you're proud of. This is my fourth purchase, and, because you're more than a car dealer, all future purchases will be from the North West Family. I was so overwhelmed with the courtesy and friendliness that I had to ask Jeff to make out my check for me as I was shaking so bad I couldn't write. This sounds like a commercial but it actually happened. Please share this note with your staff. I'm proud y'all consider me part of the family there. This is much more than a purchasing experience, it's a loyal friendship in the making.
Best Regards and a Merry Christmas,
We have always received outstanding service at Northwest Dodge. Since our first visit Jeremiah was very helpful and patient and went above and beyond to accommodate us with a vehicle we were searching for. Then mike helped us as well and continues to help us the times we have gone. This time we had the pleasure of meeting Duke. He answered all our questions and we could tell he has experience and has lots of knowledge regarding all types of vehicles. We as returning customers feel at home when we walk into nw dodge. We will continue doing business there and of course refer family and friends.Anonymous
I have to say your employee Kevin was AMAZING! I had been to several dealerships in the past few weeks and I have to say your Dealership, and all the employees we met with were outstanding. I will only do business in the future at your dealership and highly recommend it to all. I have never been so satisfied. The most outstanding and honest place I have ever experienced in buying a car in my life. Thank you so much :)Angela
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